Returns Policy

1. What is your returns policy?

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note. For hygiene reasons, some products are non-returnable. This is indicated in the product description.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.

Subject to your right to cancel the contract within 7 working days, we will only accept the return of items if they are faulty or have been sent to you in error. If you are returning an item because it is faulty or because of an error on our part we will be happy, where applicable, to refund the delivery charges incurred in sending the item to you and provide you with a freepost address for return of the goods.

Our re-stocking and administration charge is £21.50 for any returns that are not faulty or have bee sent in error.

To return a faulty item please telephone our call centre 08445 686844 or e-mail [email protected] for return authorisation and our Return address.

Your right to cancel, or the ‘Cooling Off’ period, is seven working days after the day on which the goods are received. Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. If you decide to return the goods within these time limits, you are entitled to expect your money to be refunded within 30 days.

For your protection we recommend you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty or a substitution has been made. As soon as we receive notice of your cancellation of the order we will refund the relevant part of the purchase price for that item.

What isn’t covered by this Cooling Off period?
* Goods made to your personal requirements or specifications (i.e. posing wear)
* Sealed audio or video/dvd recordings that have been opened
* Newspapers, periodicals or magazines

2. How much does it cost to return an item?

UK customers – - Returns are absolutely free! A free returns label is included with your parcel. If you’ve misplaced your UK returns label, you can download a new one by clicking here.

Republic of Ireland – Returns are absolutely free! If you would like to make a return, we have set up a return process with An Post that allows you to return unwanted items by using the postage-paid label provided with your order. If you’ve misplaced your ROI free returns label, you can download a new one by clicking here.

Rest of the World – We’re sorry, but we are unable to offer a free returns service. Returns must be made at your own cost. Please address all returns to:

BFN Nutrition

Ecclesfield 35
Unit 5a
Station Road, Ecclesfield
Sheffield, S55 9YR
Tel: 08445 686844

Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.

3. How do I return an item?

If you would like to return an item to us please re-pack your parcel and attach the free returns label on the front of it. If you are a registered customer please notify us of your intention to return the item by logging your return online.

How do I log my return online?
1. Log into ‘My Account’ and click ‘View Order History’
2. From your Order History, choose the relevant order. Select the item(s) you wish to return.
3. Choose a reason for return from the drop down menu. Please ensure you select all the items that are to be returned before you click ‘Return Item’ at the bottom of the page. Your return will then be logged online.
4. You will then be given a Returns Number – take note of this for future reference
5. The parcel must then be returned back to us via the Post Office counters.

How do I return my parcel?
Please follow the below process for returning your parcel to us:
1. Repack the item in its original packaging with labels and tags still attached.
2. Please include your returns note inside the parcel and add your RMA number under ‘Returns Reference’
3. Cover your address label with the pereralondon.co.uk address label found on the bottom right of your delivery note.
4. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
5. Keep your certificate of postage safe as your will need this as your proof of return.
UK customers – We have set up a return process with Royal Mail which allows you to return unwanted items free of charge by using the postage-paid label provided with your order.
4. How do I return a faulty item?
If you receive a faulty item and would like a refund, please state the fault on your returns note which you include inside the returned package, please see ‘How do I return an item?’. We will then examine the returned product and will notify you of any refund you are entitled to via email within a reasonable period of time.
5. How long will my refund take to be processed?
If you would like to return an item, we will refund you within 30 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.
Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
6. Can I exchange an item?
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.
7. What are my cancellation rights?
In addition to our returns policy, you can cancel your contract with us at any time within 7 working days beginning on the day after you receive the product(s) which are subject to the contract (“cooling-off period”).
To cancel your contract, you must notify us in writing within the 7 day Cooling-Off Period to:

BFN Nutrition

Ecclesfield 35
Unit 5a
35 Station Road, Ecclesfield
Sheffield
S35 9YR
Tel: 08445 686844

You must then return the products as outlined in accordance with ‘How do I return an item?’. Notification of return of your products via the online procedure will not constitute notification of cancellation of your order for the purposes of your statutory rights to cancel the contract. Please note that in order to cancel your contract, you must return all the products that were covered by the order. You must take reasonable care of the products that you wish to cancel and not use or wear them. If you cancel your contract with us, we will refund the amount due to you, including delivery charges, within 30 days of the day you have given notice of your cancellation.

References in this Returns Policy to: “we” and “us” are to BFN Nutrition; “Products” are to products listed on our website www.bfnnutrition.co.uk (“Website”); and “Contract” are to the contract between you and us in respect of the sale of Products via our Website. Each time you make a purchase of Product(s) via our Website, you enter into a Contract with us. If you buy a number of Products in one order to be delivered to the same address, the Contract shall cover all the Products in that order. If you order Products to be delivered to different delivery addresses, there shall be a separate Contract in place in respect of each delivery address and each Contract shall cover all the Products being delivered to that address. For further information about the Contract, please read our Terms and Conditions.